RETURN POLICY

What is your guarantee and return policy?

In the event that you are not 100% satisfied with your purchase, we offer a full no-questions asked, 7-day return policy from the day that you receive your order. For all returns, free shipping is also included. After the 7-day return policy, returns can only be exchanged for store credit. Exchanges must be made within 30 days of purchase.

Sale and clearance item purchases are final and cannot be returned for either refunds or exchanges.  

How do I make a return or exchange an item? 

We hope you greatly enjoy your new Ivory Row product. However, in the rare event that you want to exchange it, we’d be more than happy to assist you.

Should you wish to return an item, please e-mail us at customerservice@ivoryrow.com. We will immediately e-mail you a prepaid UPS return label. Please securely place the returned item in the original carton and ship it back to us. The pre-paid label is only valid for UPS shipments within the United States. All items are subject to inspection once received. You will be notified once your return has been approved and processed. 

Items should be returned new, unused and with all garment tags still attached.

We may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided